Progress AI Observability Review: Is It Legit and Safe?
⚠ Policy change detected Oct 13, 2026 — see Policy Changes below for what's different.
Quick verdict: Progress AI Observability
Our verdict
Progress AI Observability was checked on 4 of 5 trust dimensions using public records. Evidence found for: company & identity, data & privacy, billing & subscription, community reputation. Not yet assessed: product reality.
Who operates Progress AI Observability?
FactsWe could not confirm which company operates Progress AI Observability.
Public records show that the team behind it isn't publicly identified, 149 Trustpilot reviewers rate it 1.5/5 and its domain was first registered in 2001. These are facts from public records; the sources are in the sections below, and we do not give an overall verdict.
What do Progress AI Observability's privacy terms say?
FactsWe checked Progress AI Observability's privacy terms against its published policy.
On deleting data: deleting your data needs an email request rather than one click. No billing complaints have been filed with us, but our reports database is still new — since the headline price is billed annually, check recent Trustpilot reviews on cancellation and refunds before committing. The specifics, with sources, are in the data section below.
A plain-language read of the documented evidence below — every claim here is backed by the sources in the sections that follow.
What we checked
We looked at 4 of 5 areas (the rest are marked “Not yet checked”). Each fact below links to its source and shows when we captured it — see how we check.
| Area | Sourced facts | How we checked |
|---|---|---|
| Company & Identity | 1 | Automated signals |
| Data & Privacy | 1 | Automated signals |
| Billing & Subscription | 1 | Automated signals |
| Product Reality | Not yet checked | |
| Community Reputation | 1 | Automated signals |
Progress AI Observability pricing at a glance
From Progress AI Observability's public pricing page · captured 2026-10-29. Prices change — verify current pricing →
- DevCraft UI Subscription$ 1,149 / year
- DevCraft Complete Subscription$ 1,299 / year
- DevCraft Ultimate Subscription$ 1,649 / year
Per-month prices shown are billed annually — paying month-to-month usually costs more.
Who's Behind Progress AI Observability?
WHOIS: telerik.com registered 2001-04-01 (~25 year(s) old).
What Happens to Your Data
Account/data deletion option per policy: partial (email request required). Privacy policy changed (a major change): we detected it on October 13, 2026, and the previous version was still live on August 7, 2026; the new version says effective October 12, 2026 — Privacy policy for Progress AI Observability changed: 29 clause(s) added, 21 removed. Flagged as a major change. Notable: "governing the relationship between our customers and their end users or any third-party when our customers use our Products or SaaS".
Does Progress AI Observability train AI on your data?
We don't reduce this to a yes/no — wording matters (defaults, opt-outs, enterprise carve-outs). Here is exactly what Progress AI Observability's privacy policy said when we captured it on 2026-10-13:
“Google Workspace APIs are not used to develop, improve, or train generalized/non-personalized AI and/or ML models.”
“With your consent, we may record telephone conversations between you and our sales and technical support representatives for training and quality control purposes.”
“Product Usage Data (Telemetry): When you use the Product or SaaS Product, we collect and process certain product usage and telemetry data to operate, maintain, secure, analyze and improve the Product or SaaS Product and to support our contractual, licensing and legal obligations.”
Read it in context: Progress AI Observability privacy policy ↗ (captured 2026-10-13). If this policy changes materially, it will appear on our policy-change alerts.
What else Progress AI Observability's policy says
How long they keep your data
“We retain Product Usage Data only for as long as necessary for these purposes, unless a longer retention period is required or permitted by law.”
Where your data is stored
“Please note that Progress is a US-headquartered company and therefore information covered by this Privacy Policy will be hosted and stored in the United States, which does not have similar data protection laws to the European Union.”
Sharing with third parties
“Our order forms securely collect visitor’s contact information and payment information to use for order fulfillment and this information may be shared with our partners or resellers if that is necessary to fulfill your request.”
Quoted verbatim from the Progress AI Observability privacy policy ↗ (captured 2026-10-13). We don't interpret these — read them in context.
Pricing & Cancellation Reality
Specific prices shown publicly per their pricing page. Pricing changed: we detected it on October 27, 2026, and the previous version was still live on October 26, 2026 — Pricing for Progress AI Observability changed: 1 clause(s) added, 2 removed. Notable: "Need help finding the right licensing fit?". Pricing changed (a major change): we detected it on October 7, 2026, and the previous version was still live on August 8, 2026 — Pricing for Progress AI Observability changed: 306 clause(s) added, 162 removed. Flagged as a major change. Notable: "AI tools for increased productivity".
Product reality
We check tools against public records, so this page covers Progress AI Observability's company, data, billing and reputation — not how well its output actually performs, which we haven't checked yet. To judge that, try the free tier if there is one and read recent hands-on reviews before committing to a paid plan.
Community Reputation
Trustpilot rating 1.5/5 (149 reviews).
Technical signals for Progress AI Observability
- HTTPS certificate:The certificate we recorded expired on 2026-09-26; our last check (2026-08-07) is out of date — could not verify the current one
- Mail server:MX records configured on the domain
- Threat blocklists:Not on the Cloudflare malware blocklist
Network-level facts collected automatically on 2026-08-07. A missing header is common even on legitimate sites, so we draw no conclusion from it. A flagged threat blocklist is the only red flag in this list.
Frequently Asked Questions
Is Progress AI Observability legit?
We could not confirm which company operates Progress AI Observability from the public records we checked; the company & identity evidence we did find is listed above.
Is Progress AI Observability safe to use?
We do not rate Progress AI Observability on safety; the data section above lists the specifics we verified about how it handles data.
Is Progress AI Observability a scam?
We could not confirm who operates Progress AI Observability. We checked 4 of 5 trust dimensions and list the evidence above; we do not give an overall verdict, so weigh that before you pay.
Progress AI Observability Alternatives
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