perplexity.ai Review: Is It Legit and Safe?
Quick verdict: perplexity.ai earns a trust grade B, 65.9 out of 100, based on 3 of 5 dimensions.
65.9/100
Grade B · 3 of 5 checks · 2 not yet assessed
Our verdict
perplexity.ai earns a grade B (65.9/100) on our evidence-based trust rubric, measured on 3 of 5 trust dimensions. It scores strongly on company & identity but only moderately on data & privacy (2.5/5). We have not yet assessed billing & subscription and product reality, so the grade is provisional.
Is perplexity.ai reputable?
MixedMostly — it's a real company, but with gaps.
Perplexity.ai has a real footprint: the team behind it isn't publicly identified, and 727 Trustpilot reviewers rate it 1.5/5. Some company details we look for are missing or unverified — see the section below before trusting it.
Is perplexity.ai safe to use?
YesMostly — the privacy basics check out.
We verified perplexity.ai's privacy basics from its published policy (see below for the specifics). The catch: deleting your data needs an email request rather than one click. No billing complaints have been filed with us, but our reports database is still new — check recent Trustpilot reviews on cancellation and refunds before you subscribe.
A plain-language read of the documented evidence below — every claim here is backed by the sources in the sections that follow.
Trust Score: 65.9/100 — Grade B
Scored 2026-08-01 on 3 of 5 trust dimensions (the rest are marked “Not yet assessed” — the grade reflects only what we measured). Every score below is backed by at least one piece of documented evidence — see how we score.
| Dimension | Score | Bar | Source |
|---|---|---|---|
| Company & Identity | 7 / 8 | Automated signals | |
| Data & Privacy | 2.5 / 5 | Automated signals | |
| Billing & Subscription | Not yet assessed | ||
| Product Reality | Not yet assessed | ||
| Community Reputation | 4.01 / 7.5 | Automated signals | |
Who's Behind perplexity.ai?
WHOIS: perplexity.ai registered 2022-07-08 (~4 year(s) old). Real contact information verified (registrant org / site contact page).
What Happens to Your Data
Account/data deletion option per policy: partial (email request required).
Does perplexity.ai train AI on your data?
We don't reduce this to a yes/no — wording matters (defaults, opt-outs, enterprise carve-outs). Here is exactly what perplexity.ai's privacy policy said when we captured it on 2026-06-17:
“Notwithstanding anything else in this Privacy Policy, we only use and disclose Email Service Information to provide the Services or as otherwise required by applicable law, and we do not use or disclose Email Service Information to create, train, improve or fine-tune AI models.”
“You may opt out of information collection for AI (which would prohibit us from using your search information to improve our AI models) in your settings page if you are logged into the Services.”
Read it in context: perplexity.ai privacy policy ↗ (captured 2026-06-17). If this policy changes materially, it will appear on our policy-change alerts.
Pricing & Cancellation Reality
Not yet assessed.
Product reality
We assess tools from public records, so this grade reflects perplexity.ai's company, data, billing and reputation — not how well its output actually performs, which we haven't scored yet. To judge that, try the free tier if there is one and read recent hands-on reviews before committing to a paid plan.
No evidence on file yet.
Community Reputation
Trustpilot rating 1.5/5 (727 reviews). App Store (iOS) rating: 4.82/5 from 491,156 ratings.
Official app check: which perplexity.ai app is real?
✅ The official iOS app is Perplexity - AI Search & Chat by Perplexity AI Inc. (4.82/5 from 491,156 ratings). View on the App Store ↗. Before installing, always check that the developer name matches.
Technical signals for perplexity.ai
- HTTPS certificate:Valid — issued by Google Trust Services, expires 2026-09-06
- Mail server:MX records configured on the domain
- Threat blocklists:Not on the Cloudflare malware blocklist
Network-level facts collected automatically on 2026-06-12. They are not part of the trust score — a missing header is common even on legitimate sites. A flagged threat blocklist is the only red flag in this list.
Frequently Asked Questions
Is perplexity.ai legit?
perplexity.ai is operated by a registered company, and scores strongly on company & identity in our checks.
Is perplexity.ai safe to use?
On data & privacy perplexity.ai scores moderately (2.5/5). See the data section above for the specifics we verified.
Is perplexity.ai a scam?
No — perplexity.ai is a legitimate, registered service (grade B). Note any billing caveats above.
perplexity.ai Alternatives
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